Frequently Asked Questions

If you have a question before buying your vehicle, call the Browns Internet Sales line on 0208 508 6262 and ask for vehicle sales. For all other enquiries, call the main switchboard on 0208 508 6262 and we will route your call to the correct department.

Yes. Introduced on 14th January 2005, the new FSA rules will change the way customers buy cars and vans in the future. Among the many advantages of the new regime will be clearer information for consumers about general insurance policies. Consumers will be able to compare insurance policies more easily, with clear information on any significant and unusual exclusions, understand the nature and cost of the policy they are buying and have access to the Financial Ombudsman if they have a complaint and to the Financial Services Compensation Scheme if firms go out of business. Please contact us for more information or visit www.fsa.gov.uk.

To enquire about a vehicle, click on your preferred model to display our stock. Browse through our wide selection of over 1000 vehicles and add any vehicles you would like more information about by clicking Enquire about this vehicle. Then complete our Enquiry Form and click Send Enquiry.

Yes. If you are considering part exchanging your current vehicle we are able to provide you with a quote which will be subject to us road testing and viewing your part exchange. Unfortunately, in some cases, we may need to view and road test a vehicle before we can give your part exchange price. For an quote please contact one of our Internet Sales Consultants on 0208 508 6262. If you are Part exchanging your vehicle, due to the new government legislation you must bring us the original V5 registration document and a current MOT certificate (if your vehicle is over 3 years old) together with any service history, book pack, radio code and spare key.

Finance is provided through a number of Finance companies but it is primarily provided through GMAC, the finance division of General Motors. Buying with GMAC is the quick, simple, affordable way to drive away a new car with complete confidence. GMAC is a trading style of General Motors Acceptance Corporation (UK) plc (Company No. 275607). GMAC, 19 Chapel Street , Luton , Bedfordshire , LU1 2SY . Telephone 0845 9200 200. Finance subject to status, conditions and availability, to residents of the UK , and to over 18s only. A guarantee may be required. Written quotations available on request.

All we require is to see an original certificate of insurance or cover note with your new registration number on it to tax your car. We also need to see an insurance certificate/cover note before a vehicle can be released as per the 'Duty of Care' legislation. We can provide you with a competitively priced insurance quote today. Our consultants will be happy to discuss any questions relating to this on 0208 508 6262.

Yes. Please click here for our opening hours. (Please call us for Public Holiday opening hours on 0208 508 6262)

All of our cars can be tailored to your exact requirements. If you are ordering a vehicle that we'll be sourcing from the factory, we can order the vehicle in whatever colour you want and with all the available extras you need. Pre-owned and all other new cars can be fitted with all the available dealer fit options at discounted prices. Our consultants will be happy to discuss any questions relating to this on 0208 508 6262.

A PCP (also called Low Payment Plan) allows you to finance a car but at lower monthly repayments than traditional Hire Purchase or Personal Loan. With traditional methods of purchasing a car your payments are based on having to repay the entire cost of the car equally over the period of the agreement. However with PCP you are able to defer a proportion of the cost of the car as a Final Payment which is payable at the end of the agreement. A Guaranteed Future Value (GFV) is set based on the car's estimated value at the end of the agreement, which will be equal to the Final Payment.

We provide finance for people over 18. Finance at rates published on this web site are available subject to status.

Yes, please call our service department on 0208 508 6262 to make a booking.

Yes, we are an insurance approved accident repair centre. please call our service department on 0208 508 6262 to make a booking for your free estimate.

Yes, Please call our part's department on 0208 508 6262 for a free quotation.