SALES
Mon-Fri 9am - 7.00pm
Sat
 9am to 6.00pm
Sun
 10am to 1.00pm

AFTERSALES
Mon-Fri 8am - 6.00pm
Sat
 8am to 1.00pm
Sun
 Closed

RENTAL
Mon-Fri 9am - 5.30pm
Sat
 9am-1pm
Sun
 Closed

199 High Road,
Loughton,
Essex
IG10 1AA
Tel: 020 8508 6262
Fax: 020 8508 2715


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Feedback is very valuable to ensure that we keep exceeding our customers expectations.....here are some recent comments from 'real' people who have experienced our service......

We think the testimonials speak for themselves! 


To send us feedback please click on the "Email Us" at the bottom of this page.



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“This Retailer did more than original Dealership PNG. They came and collected my vehicle from my home for service and returned it in  a very clean condition”

Mrs Valentine
> "Greeted in a very pleasant manner”
Miss Flowers
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“All staff were polite. Receptive and above all helpful”

Mr Griffiths

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“Compared to other garages, this is the best service I have had. They were fast, efficient and friendly. The main point I would like to make is that I have been in garage service receptions where you may wait 10/15 minutes before being served and in this time they avoid eye contact with you while they deal with other customers but at this garage they greet you and even if you have to wait a short time, they ask you to take a seat and you know they know who you are and why you are there. Having said that I have never waited for more that 5 minutes. I am very happy with my Vauxhall, a great drive.

Mr Philippides
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“Completely satisfied with the Service .The staff as always very courteous This is our 5th Corsa, each model has been very good.”
Mr West

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“Very polite and efficient staff”

Mrs Thompson
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“On the reception a chap named Gary, who was very helpful and caring. Very satisfied with service car came back looking like new”

Mr East
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“On arrival at the reception the booking in of the car loan car was very efficient. Work was completed before agreed time and I was advised I could pick up car any time”

Mr Brown

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"They were all very good"

Miss Stephens
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“Politeness of all staff, face to face and on the phone. The ease of changing a date. My request, no fuss by staff.”
Mrs Hume

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Very impressed with James Bacon. Non pushy approach. Very helpful.

Mrs Maraldo

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Andy Musguin is a very good salesman, very polite and very friendly. Very nice to deal with.

Mrs Norris

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Scott Mackintosh is a very polite and helpful young man. We made our car purchasing decision on his exceptional service.

Mr Taylor

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How can you improve perfection? Sales team went out of there way to make our family feel valued. Thanks again.
Mrs Norton


Browns Vauxhall Awards received:

Number 1 Overall Service Satisfacton

1st out of 201 Retailers - Q1 2010

"Likelihood to recommend" Service Centre

1st out of 7 local Retailers - Q1 2010

"Satisfaction with explanantion of the work & costs"

Number 1 in the UK - Q1 2010

"Work carried out right first time"

Number 1 in the UK - Q1 2010

"Satisfaction with work carried out"

Number 1 in the UK - Q1 2010

"Staffs attitude and treatment received"

Number 1 in the UK - Q1 2010

Vauxhall Sales Guild Winners

Network Q Quality Standards Winners

Epping Forest Business Awards:
Training and Development
Customer Service

Environmental Award:

Waste Reduction - Water Based Paint

Monaro Franchise
One of only sixteen dealers in UK


VX220 Franchise
One of only seventy five in the UK

Customer Satisfaction Index
Top Vauxhall London Retailer

VXR8 Franchise

Limited Dealer Appointments



 

 
Browns of Loughton - Tel: 020 8508 6262 Fax: 020 8508 2715
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